Multiple residents of Hong Kong’s fire-ravaged Wang Fuk Court have reported problems with registering for an online meeting hosted by the estate’s administrator, with the company saying it has stepped up arrangements to enhance cybersecurity.
A resident received an SMS from Hop On Management on Sunday saying he had not completed registration for the May 20 update session for owners, just two days after the firm had confirmed a “successful registration”.
“You have not completed the registration procedures for the Wang Fuk Court’s owners update session. Therefore, we cannot confirm the attendance arrangement,” read the text message shown to the South China Morning Post.
Hop On instructed the resident to re-register via its website before 11.59pm on Sunday, noting he could call with any inquiries during its office hours on weekdays.
The reminder came despite the resident receiving a confirmation text from Hop On on Friday noting that the household would receive the virtual meeting password by Sunday, and could log in to the meeting on May 20 from 10am.
Two other residents also voiced similar frustrations over the technical glitches.
