Moscow Shoppers and Travellers Hit by Payment System Problem

MOSCOW, April 3 (Reuters) – A ⁠problem ⁠with payment systems ⁠sowed chaos on Friday for ​some Russian shoppers, forcing the turnstiles on the ‌Moscow metro to ‌allow people to enter without ⁠payment ⁠and even forcing a regional zoo to ask ​visitors to use cash.

The cause of the payment system problem was not immediately clear ​but shoppers and retailers said that they ⁠experienced problems ⁠with Sberbank, the ⁠country’s ​biggest bank, and with payments with QR codes.

The ​central bank ⁠did not reply to a request for comment. Sberbank said problems had been resolved but gave no details ⁠on what caused the problems.

Shops and petrol stations asked ⁠customers for cash for about an hour on Friday, citing a problem with payment systems, Reuters reporters said.

The Moscow metro turnstiles let people enter for free at one point, TASS reported. A zoo in Belgorod said ⁠card payment systems were down, and asked visitors to pay cash.

Moscow and the surrounding region has a population of ​22 million people.

(Reporting Elena Fabrichnaya; ​editing by Guy Faulconbridge)

Copyright 2026 Thomson Reuters.

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NASA's Artemis II moon rocket lifts off from the Kennedy Space Center's Launch Pad 39-B Wednesday, April 1, 2026, in Cape Canaveral, Fla. (AP Photo/Chris O'Meara)

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