“As our customers rely more heavily on their devices every day, their expectations for protection have evolved” comments Sangwook Chun, EVP and Head of Samsung Care+ Team, Mobile eXperience Business at Samsung Electronics. “We’ve upgraded Samsung Care+ to include unlimited repairs and added more walk-in repair locations across Europe to help our customers get the most from their Galaxy devices, wherever life takes them. We remain committed to providing a customer-centric experience that aligns with the needs and expectations of our European customers.”

▲ Samsung Care+ now includes unlimited accidental damage coverage and expanded walk-in repair services, with added features and coverage options for Galaxy owners.

 

The expansion of Samsung Care+ reflects Samsung’s continued focus on service excellence. By streamlining protection, enhancing coverage and ensuring customers receive high-quality support, Samsung Care+ offers a reassuring safety net tailored to the needs of customers across Europe.² 

Samsung Care+ enhancements

 

•  Unlimited accidental damage cover: Customers can now benefit from unlimited accidental damage cover, which offers protection against knocks, drops and spills. Regardless of how many times a customer damages their Galaxy devices, they’re covered for a Samsung-certified repair.³  Plus, the excess fee has been streamlined, offering consistent excess no matter the type or extent of damage to their devices.⁴

• Seamless care at home and abroad: Samsung Care+ now offers comprehensive coverage both at home and abroad, having removed the 60-day trip limit. 
  
  Customers can access walk-in repair centres for quick repairs where available. All repairs are completed in Samsung-authorised service centres using original parts, and Samsung has expanded the Samsung Care+ repair locations to make the service more accessible than ever before. For added convenience, claims can be made online or by phone 24/7.

  
  

  o    Walk-in repair: 175 new walk-in repair locations open to Samsung Care+ customers, with more to come in the future. Whether at home or traveling, customers with accepted claims will be directed to the most convenient, local walk-in repair centre for rapid service.

  o    Send-in repair: Customers can choose to send their device in for repair, and Samsung Care+ will arrange seamless collection and delivery to get customers back up and running fast.

• Extended warranty and device longevity: Should an insured customer experience any mechanical and electrical failure after the standard warranty period, Samsung Care+ covers the repair for the duration of the policy term. To ensure sustained device performance, devices with battery capacity falling below 80 percent after the end of the standard manufacturer warranty are also eligible for a free battery replacement. Every replacement undergoes rigorous performance tests by Samsung-certified technicians during the repair process.

• Greater flexibility: The new monthly payment option for up to 60 months of coverage provides greater flexibility for customers, even granting the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is also available via a single upfront payment.⁵

• Additional layer of protection: For added peace of mind, customers can also opt to include Theft and Loss coverage.⁶  Once a claim is approved, a replacement device is dispatched within 48 hours, ensuring minimal disruption to customers’ daily life. ⁷ Furthermore, Samsung Knox Guard is used to remotely block missing devices, safeguarding personal data and preventing fraudulent use. Samsung Knox Guard must be activated on every insured mobile phone or tablet.⁸

Designed by the people who know the device best, Samsung Care+ is there to help customers pursue their unique passions and journeys without interruption.

For more information, please visit www.samsung.com/samsung-care-plus.

About Samsung Electronics Co., Ltd. 

 

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, digital signage, smartphones, wearables, tablets, home appliances and network systems, as well as memory, system LSI and foundry. Samsung is also advancing medical imaging technologies, HVAC solutions and robotics, while creating innovative automotive and audio products through Harman. With its SmartThings ecosystem, open collaboration with partners, and integration of AI across its portfolio, Samsung delivers a seamless and intelligent connected experience. For the latest news, please visit the Samsung Newsroom at news.samsung.com.

About Samsung Care+

 

Samsung Care+ is brought by bolttech Insurance Services (UK) Limited, authorised and regulated by the Financial Conduct Authority (FRN 832644). The insurance is administered by bolttech Device Protection (Ireland) Limited, registered in Ireland. The policy is underwritten by AmTrust Specialty Limited, authorised and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FRN 202189).