3.18.2026
Papa Johns has announced a strategic partnership with Deliverect to deploy its Smart Dispatch & Delivery Management platform across all Papa Johns restaurants in the U.S. by the end of 2027.
The partnership is part of Papa Johns multi-year initiative to modernize its fulfillment technology stack. The platform enables the brand to execute all orders, whether fulfilled by in-house delivery drivers or third-party service partners, through a single, intelligent system that connects every ordering channel, point-of-sale and delivery workflow into a unified operational delivery orchestration hub.
“As we continue to prioritize our technology evolution to deliver a better experience for our customers and our in-store team members, one key area of improvement is to optimize and simplify our delivery process. Partnering with Deliverect allows us to do exactly that,” said Kevin Vasconi, Chief Digital and Technology Officer, Papa Johns.
By consolidating delivery operations into a centralized platform, Papa Johns gains full visibility across the order-to-delivery lifecycle, ensuring reliable fulfillment, operational efficiency and a consistent guest experience at scale.
Intelligent Delivery Management at Enterprise Scale
Deliverect supports Papa Johns delivery operations by intelligently routing orders from all first-party channels to the most appropriate delivery fleet. Depending on the restaurant setup and real-time conditions, orders may be dispatched automatically or manually to in-house drivers, third-party fleets, or a hybrid of both.
Leveraging machine learning with robust business configurability, Deliverect’s technology eliminates unnecessary manual handoffs, while their teams gain live visibility into driver assignments, estimated arrival times, and delivery performance metrics.
As a core component of Papa Johns’ delivery technology stack and integrated to digital, in-store, and driver systems, Deliverect helps improve operational agility and supports data-driven decision-making across the enterprise.
Flexible Deployment, Centralized Control
Deliverect helps Papa Johns deliver a better experience for every customer, with faster and more accurate delivery times, along with improved visibility into delivery status between the customer, in-store team, and driver.
Papa Johns team members will also leverage the Deliverect platform as a central hub for delivery control in restaurant, with an interface to view delivery order statuses, assign or batch deliveries, view live driver locations, and more.
“Deliverect is a global leader in delivery management, and we know how critical it is to protect the customer experience. We’re thrilled to partner with Papa Johns, a brand that has built a remarkable legacy in the U.S. around quality, innovation, and delivering great experiences to customers,” said Noah Hayes, VP, Deliverect.
Deliverect connects digital ordering channels directly to in-store operations, serving more than 75,000 restaurant locations worldwide. With an API-first platform and over 1,000 certified integrations, Deliverect streamlines digital ordering across carryout, delivery, catering, and in-store fulfillment. By leveraging AI-driven innovation, Deliverect empowers restaurants to anticipate demand, recover lost revenue, and grow smarter at scale. The company processes 30 million API calls daily, has powered 1+ billion orders to date, and is trusted by many of the world’s largest and most innovative restaurant brands.
The phased implementation is expected to be completed across all participating U.S. locations by the end of 2027.
