Published on
February 3, 2026
In an innovative move to streamline cross-border travel, Uber has launched a new service connecting Hong Kong and Macao, providing residents and tourists with an enhanced, efficient travel experience. This new offering combines seamless city-to-city transfers and the integration of Macao’s local taxi services into the Uber app, aiming to revolutionize transportation between these two vibrant cities. With a focus on reducing waiting times, increasing convenience, and offering a seamless payment system, Uber’s new service aligns perfectly with Macao’s tourism and mobility objectives.
Two-Way Limousine Service: Simplifying Cross-Border Travel
Uber’s latest initiative includes a convenient city-to-city limousine service, designed to enhance the ease of travel between Hong Kong and Macao. This service is available in both directions, allowing users to book point-to-point transfers with upfront pricing. The new service aims to offer transparency and simplicity by incorporating all relevant toll fees, including those for bridges and tunnels.
Through a partnership with Kwoon Chung Bus Holdings, a reputable cross-border transport operator, Uber has introduced this luxurious transport option, ensuring high quality and safety standards for travelers. Riders can easily reserve their trips through the Uber app, with the ability to book their rides as early as 90 days in advance.
Key Features: Direct Pickup, Immigration Clearance, and Flexible Waiting Time
A standout feature of this new offering is its convenience. For those traveling between Hong Kong and Macao, Uber’s new service eliminates the need for internal transfers within either city. With direct pick-up in urban Hong Kong locations and drop-off in the heart of Macao, passengers can enjoy a stress-free journey without worrying about connections or additional modes of transport.
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Another major advantage of Uber’s cross-border service is the seamless integration of immigration clearance. Eligible travelers can complete their immigration procedures while still inside the vehicle, which significantly reduces waiting times at the checkpoints. This feature ensures that passengers do not need to leave the comfort of their ride, saving them valuable time.
Additionally, Uber provides a customer-friendly policy that includes 30 minutes of free waiting time, making it convenient for those who may face delays. The service also offers the flexibility of free cancellations, provided the trip is cancelled six hours before the scheduled departure, ensuring that users are not penalized for unexpected changes in plans.
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Local Macao Taxis Now Available via the Uber App
In addition to the cross-border limousine service, Uber is integrating Macao’s licensed local taxis into its app. This new feature allows users in Macao to request a taxi just as easily as they would a standard Uber ride. By using the app, passengers can conveniently select a licensed local taxi, and the fare will be calculated according to the official taxi meter, ensuring fair and transparent pricing.
This integration supports Uber’s broader goal of making city travel easier for both locals and tourists. The app now offers an efficient way to hail taxis in Macao, while also enabling the use of the same payment system that has been a hallmark of Uber’s services in other regions. With features such as trip tracking and emergency assistance, Uber ensures a safe and secure ride for all passengers.
Tourism and Mobility Goals: Supporting Macao’s Vision
Estyn Chung, the General Manager of Uber Hong Kong, highlighted the company’s commitment to making travel between Hong Kong and Macao more accessible. He emphasized that this new service not only provides a better travel experience but also supports Macao’s tourism objectives. By offering reliable and convenient transportation options, Uber aims to contribute to the local economy and enhance the overall travel experience for tourists.
Chung further noted that the service was designed to assist locals with daily city travel, in addition to meeting the needs of tourists. The initiative is expected to open new opportunities for local drivers as well, creating additional income streams and helping to boost the local economy. This service provides a much-needed upgrade to the transportation infrastructure, making it more aligned with the demands of a modern, bustling tourism-driven economy.
Streamlining Payment and Language Accessibility
To cater to a wide range of users, the Uber app now supports multiple languages, making it accessible to tourists from around the globe. This feature ensures that travelers from all corners of the world can use the app with ease, regardless of their language preference. In addition to language accessibility, Uber’s payment system is entirely handled through the app, ensuring a smooth and hassle-free transaction experience. Riders can rest assured that their payment is secure, and the integrated system adds an additional layer of convenience.
Looking Ahead: A Stronger Partnership for Better Mobility
As the integration of cross-border rides and local taxi services marks a significant milestone for Uber in the region, the company plans to continue enhancing its services to meet the needs of travelers. This new offering is just one example of Uber’s broader strategy to improve mobility, not just in major cities, but across regions that share vital cross-boundary links.
By fostering partnerships with local transport providers and adapting to the specific needs of both locals and tourists, Uber is paving the way for more efficient, accessible, and enjoyable travel experiences. As Macao continues to evolve as a major tourism hub, Uber’s service innovations are sure to play a key role in shaping the future of urban mobility.
