金管局區毓麟:有銀行打算推出客戶聊天機器人試點服務 (16:52) – 20251121 – 即時財經新聞

他出席一個論壇時指,香港有銀行已把生成式人工智能整合至市場推廣功能,協助員工摘要投訴內容,並有銀行正在測試利用生成式人工智能把產品及服務資訊,轉化為視頻格式,根據不同客戶需求,包括非本地或非華語人士提供多語言版本,以及為長者,在語氣和風格上作出調整,促進普惠金融。香港金管局推出「生成式人工智能沙盒」,為銀行提供開發、測試及試行創新的生成式人工智能的解決方案。兩沙盒合共四十多個用例。香港銀行業界對於沙盒的反饋非常正面。

對於有人可能會擔心財富管理師很快會被人工智能取代,區毓麟認為不用過度擔心,至少在可見的將來,財富管理師的人性化服務,對於客戶仍然非常有價值。考慮的是如何利用科技,特別是人工智能,以更低成本,讓不同群組的客戶都能享受更具個性化的服務,並由真人提供高價值和高質素的真人服務,做到高端個人化服務大眾化和普及化。

另外,有關金融詐騙,區毓麟指,金管局從4個層面構建防騙生態圈,全面保護市民,包括要求銀行加強防騙偵測,並推動銀行間的信息交換,當銀行發現可疑犯罪活動,可以更加迅速地阻截可疑交易。第三層是銀行與客戶之間的層面。金管局要求銀行讓客戶能夠按自身需要選擇適合自己的自我保護措施,例如要求銀行推出一個名為「智安存」的保護戶口的安排,讓銀行客戶可以指定部分銀行存款多加一層保護。此外,該局推動公眾和宣傳教育,特別關注長者和學生。

其他報道

全日沽空金額減19% 比率一周低

小米今年AI研發投入超70億元人幣 

恒指收市跌615點 全周挫5% 7個月最差 科指連跌4周

貿發局下月辦知識產權營商論壇及創業日 推動跨界合作

「甘比」陳凱韻: 12.7會約埋大劉一起去投票

長和據報擬將屈臣氏在港、英上市 集資20億美元

安柏雷志海:美股走勢近似水尾 籲吸健康護理股

安柏環球:料今年壽險新造保費達4000億 佣金新規影響大

半日沽空金額減20% 3033街貨新高

恒指半日跌535點 科指挫3%逼近250天線 領展再跌7%

「鱷王」達里奧:AI泡沫處於形成階段 不須急於沽貨

瑞銀CEO:瑞銀離開瑞士傳聞 純屬無稽之談

港元拆息全線向上 貼現窗投放2000萬

聯儲局內部分歧加深 再有官員憂通脹風險

中日關係緊張 中國遊客紛取消行程 據報日本或損失94億元旅客消費

OpenAI、鴻海宣布AI基礎設施硬件合作

日本財務大臣:干預日圓匯率是一個選項

MPF︱GUM:11月半個月強積金人均虧損4042元 股票基金普遍受壓

內銀不良個貸轉讓提速 本月掛牌逾260億元

聯儲局Paulson對12月減息持謹慎態度



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